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19 March 2020

ClearView Continuity's Coronavirus COVID-19 Response

As Coronavirus COVID-19 continues to spread and has now been declared a pandemic by the World Health Organization, we wanted to let our customers know of how we are responding to this evolving situation, and to let you know how we will continue to provide our usual high standards of service and support.

Much like all of your organizations, our principal focus is to look after our people and their families, to play our part in supporting the local communities in which we operate, and, in addition, to recognize the importance of our services in supporting your business at this time of need.

Our Business Continuity Program

ClearView Continuity is following our internal Business Continuity Program, including a Pandemic Plan, in response to the spread of COVID-19 around the world. We review this Program at least annually, as a part of significant change or in response to emerging threats, and perform exercises throughout the year for different scenarios including workforce outage.

Ensuring Continuity of Operations

Our business is operating as normal.

We have flexible work options, robust technology and committed supply chain partners, which delivers a capability that will allow us to work virtually and still maintain the same level of support and service to our community. At this time we are continuing to monitor the situation and do not see any impacts in our ability to support our customers as we have always done.

Specific Actions We're Taking

COVID-19 Pandemic Working Group - We have activated a COVID-19 Pandemic Working Group to provide our organisation with leadership, guidance, and communications on the virus and its impact. The group meets regularly to monitor and review developments and recommendations from various health agencies.

Social Distancing and Remote Work - In accordance with recommendations from government agencies and health organizations, we have decided to ask our teams to work remotely until further notice in order to keep them and their families safe and healthy. We have all the necessary tools in place to maintain the same levels of support and service to our customers, partners, and the market.

We're Here to Help

If you have questions or need any help preparing your organization to manage through this event, please contact the ClearView Continuity Customer Support Team for guidance and assistance at +44 (0) 1869 354230, or email us at


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